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FAQ

COVID-19 Information
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Requirements and venue protocols, such as testing and vaccination are specific to each event. Please check the event details and the TicketMaster ticketing page closer to your event date for the latest information.

For all ticketed events, please note the following updated policies:

We are operating at full capacity. Please be aware you may be asked to share a table with other guests.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Are there accessibility services?
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Ticketing: ADA tickets can be purchased online at https://www.ticketmaster.com/punch-line-comedy-club-sacramento-tickets-sacramento/venue/229428. You do not need to call the box office to place an order as all of our accessible tickets are available through https://www.ticketmaster.com/punch-line-comedy-club-sacramento-tickets-sacramento/venue/229428. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in various price ranges but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking: Accessible Parking is located in front of the venue. Please note: Punch Line Sacramento is located on the second floor. If you need to utilize our elevator, please contact our box office to coordinate: PunchLineSactoBoxOffice@LiveNation.com.

Unexpected Needs: If you have had an injury or illness that prevents you from using the original seat you purchased, please email us at PunchLineSactoBoxOffice@LiveNation.com to coordinate accommodations in advance of the show. We have a limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Interpreter Requests: If you will need an interpreter for an event, please give us at least 2 weeks' notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge to arrange for an interpreter for your visit.

Hearing Assistance: Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 weeks notice. We can be reached via email PunchLineSactoBoxOffice@LiveNation.com.

Service Animals: Service animals are permitted inside the venue during events. Only registered working animals are permitted. Punch Line Sacramento requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Wheelchairs: Our venue is wheelchair-accessible.

Accommodations: Venue bathrooms, bar, and merchandise are accessible.

Is there any trouble with parking?
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No. We are located in a shopping center and there is ample parking.

I'm way older than 21 but don't have an I.D. can I still get in even if I'm not drinking?
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If you do not have a valid ID, but are clearly above drinking age, you will still be admitted into the club, but marked as underage and not permitted alcoholic beverages.

Is there a drink minimum?
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Yes, we have a two drink minimum per person.

Do food items count towards the two drink minimum?
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No.

What time are doors?
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Generally, show room doors are 1 hour before the show time. 
 

Can I reserve a table?
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Some shows are General Admission seating and therefore first-come first-served. However, we offer reserved seating for an additional fee to certain performances. Contact the box office for more details.

I have a large party coming, Can we be sat together?
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We do a really good job of seating our guests together but remember that General Admission seating is 'first come first served' so with large parties it is best to arrive early and together.

I bought my tickets already; do I still have to wait in that long line?
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Yes, with or without tickets you must wait in line because everyone needs to have their IDs checked upon entry.

 

I bought tickets that I no longer need, what do I do?
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Return to the place of purchase to see what the return policy is. If you purchased them by visiting our box office our policy is that the tickets are NON-refundable NON-exchangeable.

 

The show I want to see is sold out! What do I do?
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Sometimes our shows are sold out in advance so it's best to plan ahead and purchase your tickets in advance. However if this should happen and you want to try your luck you are more than welcome to come to the venue early and wait in our "standby line" in the event that more tickets are released just prior to showtime.

Can I bring my camera?
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Feel free to bring your camera to take pictures before and or after the show. There is absolutely NO photography or video during the show. An announcement will be made when it is time to put your cameras and cell phones away. Any violation of this rule results in expulsion from the venue with no exceptions.

What are your box office hours?
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Our box office opens at 5:00 PM on show days. 

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Does your box office charge a service fee?
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Only tickets purchased in person at the box office will be free of service fees.

Is your club available for private parties/rentals?
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Yes, please visit our events page for more information.

Is smoking allowed in establishment?
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No.

What am I not allowed to bring to the show?
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What if I don't drink alcohol, do I still have to abide by the 2 drink min?
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Yes, but you DO NOT have to purchase an alcoholic beverage. Sodas, juices, sparkling waters and more are also available to you.

How do I know if a show is a special event?
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We take passes to some of our shows, you must call the club box office to ask if a show is a special event or not.

Is the comic funny?
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Comedy is subjective to all people. What's funny to some may not be to another. Our recommendation is to look up the various performers on YouTube and judge for yourself.

Do you serve food during the show?
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Yes.

Do You Offer Military Discounts?
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Occasionally we have promotional tickets for eligible veterans, active-duty military personnel, first responders and their families. Please visit Veteran Tickets Foundation at www.vettix.org or First Tickets Foundation at www.1sttix.org to check availability (You must use an existing account or create an account to request tickets.)

 

Does your club offer group rates?
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Please contact box office for inquiries.

Who do I contact if I'm interested in performing at the club?
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Please contact the booking department at norcalcomedybookings@livenation.com

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